Help & Support
Find answers to common questions or get in touch with our support team
Getting Started
For Educators
Create Your Account
Sign up with your email and password. Choose "Educator" as your account type.
Sign Up Now →Add Learners
Create learner accounts with display names and 6-digit PINs. Print PIN cards for distribution.
Manage Learners →Create or Browse Content
Use AI Course Builder to generate pads automatically, or browse the Marketplace for ready-made content.
AI Course Builder →Assign Work
Create assignments with due dates, assign pads/lessons/courses to specific learners or groups.
Create Assignment →Track Progress
Monitor learner progress, review AI-graded work, and identify students who need support.
Dashboard →For Learners
Get Your PIN
Your educator will provide a printable card with your display name and 6-digit PIN.
Sign In
Go to the learner login page and enter your 6-digit PIN to access your dashboard.
Learner Login →Complete Assignments
View your assigned work on the Assignments page. Complete pads to earn XP and badges.
My Assignments →Explore Courses
Browse available courses and enroll in topics that interest you. Track your progress.
Browse Courses →Track Achievements
Check your XP, level, badges, and streaks. Compete on the leaderboard with classmates.
My Achievements →Need Help?
Can't find the answer you're looking for? Email our support team and we'll get back to you within 24 hours.
support@pushpad.comGetting Started
How do I create my first assignment?
How do I create my first assignment?
Navigate to the Assignments page from your educator dashboard and click "Create Assignment". You can choose to create from scratch or use our AI Course Builder to generate content automatically.
What's the difference between educator and learner accounts?
What's the difference between educator and learner accounts?
Educator accounts can create assignments, manage learners, and track progress. Learner accounts can complete assignments, earn achievements, and access course materials.
How do I invite learners to my classroom?
How do I invite learners to my classroom?
Go to the Learner Roster page and click "Create Invite". Share the generated invite code with your learners, and they can join using that code.
Billing & Subscriptions
What subscription plans are available?
What subscription plans are available?
Visit our Pricing page to see all available plans. We offer flexible options for individual educators, schools, and enterprise customers.
Can I cancel my subscription at any time?
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time from the Settings > Subscription page. Your access will continue until the end of your current billing period.
Do you offer refunds?
Do you offer refunds?
We offer a 14-day money-back guarantee for new subscriptions. Contact support@pushpad.com with your refund request.
How do payouts work for marketplace sales?
How do payouts work for marketplace sales?
Educators selling content on the marketplace receive payouts via Stripe Connect. Set up your payout account in Settings > Billing, and earnings are automatically transferred based on your schedule.
Technical Support
What browsers are supported?
What browsers are supported?
PushPad works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
Can I use PushPad on mobile devices?
Can I use PushPad on mobile devices?
Yes! PushPad is fully responsive and works on tablets and smartphones. You can also install our PWA (Progressive Web App) for an app-like experience.
My content isn't saving. What should I do?
My content isn't saving. What should I do?
First, check your internet connection. If the issue persists, try refreshing the page. For persistent issues, contact support@pushpad.com with details about what you were doing when the problem occurred.
Account Management
How do I change my email or password?
How do I change my email or password?
Go to Settings > Account to update your email address. To change your password, use the "Forgot Password" link on the sign-in page.
Can I have multiple roles (educator and learner)?
Can I have multiple roles (educator and learner)?
Currently, each account is assigned one primary role. If you need access to both roles, you'll need to create separate accounts.
How do I delete my account?
How do I delete my account?
Contact support@pushpad.com with your account deletion request. Please note that this action is permanent and cannot be undone.
Marketplace & Content
How do I sell my content on the marketplace?
How do I sell my content on the marketplace?
Go to Settings > Listings to create and manage your marketplace listings. You'll need to set up Stripe Connect for payouts before you can start selling.
What are the guidelines for media copyright?
What are the guidelines for media copyright?
When adding media to your content, ensure you have the right to use it. See our Media Copyright Help guide for detailed information about using images, videos, and other media legally.
Can I preview content before purchasing?
Can I preview content before purchasing?
Yes, all marketplace listings include a preview section so you can review content before making a purchase.
Additional Resources
Still need help?
Contact Support